Terms of Service

These terms are between you and [Company legal name], trading as Keep It Together Media (“KIT”). They apply when you use this website or the KIT Client Portal. By using either, you agree to them.

Project work is also covered by the proposal, statement of work or services agreement you sign with us. If that document and these terms disagree, the signed document wins.

• Portal access is by invitation. Keep your password and sign-in codes to yourself.
• Workspace owners decide who on their team gets access and at what level, and are responsible for activity under their workspace's accounts.
• Tell us right away at cg@keepittogethermedia.com if you think an account has been compromised.

Please don't use the site or portal to:

• break the law or infringe anyone else's rights;
• upload malware, or try to access data or workspaces that aren't yours;
• send spam or unlawful messages through a portal inbox or storefront;
• overload, probe or reverse-engineer the service.

We may suspend access that puts the service or other clients at risk, and we'll tell you why.

You keep ownership of everything you bring or upload: brand assets, copy, files, mail and data. You give us permission to host, process and display it only as needed to provide our services to you. You confirm you have the rights to the content you give us.

Ownership of project deliverables is set out in your signed agreement. The KIT Client Portal, the website editor and our other reusable tools remain ours; while you're a client you have a licence to use them for your business.

Some features use AI models to draft or suggest content. AI output can be wrong or off-brand, so review it before you publish or rely on it. You're responsible for what you choose to use.

Fees, payment schedules and cancellation terms for projects and retainers are in your proposal or agreement. Payments are processed by Stripe. Late or failed payments may pause work or portal access after we've let you know.

If your portal includes a storefront, you are the seller. You're responsible for your products, prices, taxes, fulfilment, customer service and your own refund and shipping policies. Payments go through your Stripe account and are subject to Stripe's terms; KIT may charge a platform fee as agreed with you.

The service relies on providers such as hosting, email, payment and AI services (listed in our Privacy Policy). Their outages or changes are outside our control, but we'll work to keep you informed and limit the impact.

We work hard to keep the portal available and your data safe, but the service is provided “as is” and we can't promise it will be uninterrupted or error-free. Any service levels or warranties for your project are the ones in your signed agreement.

To the extent the law allows, KIT isn't liable for indirect or consequential losses (such as lost profits or data), and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing here limits liability that can't be limited by law.

You can stop using the service at any time. When an engagement ends, portal access ends too; you'll have [90 days] to export your data before it's deleted. Ask us at cg@keepittogethermedia.com for an export.

These terms are governed by the laws of [State], and disputes will be heard in the courts of [County, State], unless your signed agreement says otherwise.

We may update these terms; material changes will be dated above and, for clients, announced by email or in the portal. Questions: cg@keepittogethermedia.com or [Business mailing address].